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Services Australia
Position Level: 
$59,498 to $73,472
Various Locations
Job type: 
Closing date: 
30 June 2020
To event remaining 35 days

Are you looking to work in a dynamic, fast paced environment?

We use this register to fill customer service delivery APS3 and APS4 positions. 

We may fill positions on a non-ongoing or irregular and intermittent (casual) basis either for:

  • a specified term
  • the duration of a specified task.

An APS3 Service Officer helps customers across a range of payments, programs and services. They:

  • assess customer and stakeholder needs, entitlements and obligations
  • encourage the use of self-managed services
  • support operations where applicable
  • collaborate with others when providing services.

An APS4 Service Officer works with more complex issues. These are customers who either:

  • face a significant disadvantage
  • have complex challenges.
  • They provide a tailored service to the customer by:
  • assessing their needs
  • determining their entitlements and obligations.



To be eligible for employment with Services Australia candidates must be an Australian citizen. Should you be found suitable for a role you will be required to provide proof of citizenship.

An applicant's suitability for employment with Services Australia will be assessed through an eligibility and suitability screening process including: a satisfactory police history check, referee checks, and employment history. Any concerns raised in these checks will be further investigated. If you are currently or have been the subject of any disciplinary or code of conduct investigation(s) by an employer, you will be required to declare this in your application.

Where relevant, a working with children and vulnerable people check and a health clearance may also be required. An applicant must also be willing and eligible to undergo and maintain an Australian Government security clearance to the appropriate level if applicable to the position.

Applicants should be aware that Services Australia employees may be required to undergo ongoing suitability assessments as part of their employment with the agency.


This register may be used to fill position Nationally.

There is no guarantee that an offer of employment will be made whilst your application remains on the register.
Work shifts fall within the hours of 7.00am to 8.30pm and may include weekends.

We may offer casual shifts for a few hours or a full day. There’s no set roster or guarantee of hours. As a casual employee we', ll pay you a loading on top of the base hourly rate. This is because as a casual:

  • you don’t get payment for public holidays
  • your time doesn', t count towards personal and annual leave.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: https://www.apsc.gov.au/recruitability


Should you have further questions, please contact the Service Australia's Recruitment team on 1800 906 144.

For more information: 
Recruitment Team
Position number: